Specialists at Diesel Equipment Trading (DET) have an important role to play in warranty handling as they are concerned with primary warranty for Europe. DET works according to the protocol Mitsubishi has issued and takes care of assessment in case of a defect. Mitsubishi Equipment Europe (MEE) in Almere often acts upon our recommendations and this shortens the term in which problems can be solved.
The starting point for all warranty issues is problem solving: the customers interests come first. DET believes that first the engine needs to be operational again and only then we will consider the formal handling of the warranty question. Our customers have greatly appreciated this attitude.
Please click here for a warranty claim form.